Terms of Service

Effective 27 September 2026. HEONIX AI, Coimbatore, Tamil Nadu, India.

These terms govern the supply of HEONIX AI assistants to a business client. HEONIX AI is a sole proprietorship of Mohammed Haroon J (“we”), registered as an MSME (UDYAM-TN-03-0324205). The client accepts these terms by signing our order form or by paying the setup fee.

What the service is

HEONIX AI configures, hosts and operates an AI assistant on the client's WhatsApp Business number and, where included, Instagram account. The assistant answers questions, books appointments or site visits, and alerts the client to cases it is told to escalate. Configuration is done by us from information the client supplies.

Fees

Taxes are extra where applicable. Prices for an existing client will not change with less than 30 days' written notice.

Billing, grace and suspension

The monthly fee is charged automatically on the same date each month. If a payment fails, the client has a grace period of 7 days, during which the assistant keeps running and we will tell the client. If the fee is still unpaid after the grace period, the assistant is suspended. Suspension is not termination: data is retained, and service resumes on payment. Accounts suspended for more than 90 days may be closed and the data deleted.

What the client is responsible for

• A dedicated WhatsApp number. Where a number is shared with personal use, the client accepts the limitations that follow.
• Their own Meta account and verification. Any OTP during setup is entered by the client, never shared with us.
• Accurate information. The assistant repeats what it is told. Wrong timings or fees produce wrong answers.
• Their own regulatory duties — clinical, professional, advertising and consumer obligations remain the client's.
• Permission to message. Customers' opt-in before any business-initiated message is sent, as Meta's policies and the law require.

If a claim against us arises because the client broke one of these duties, the client covers our reasonable costs of it.

What we do not promise

• Meta controls the channel. WhatsApp can restrict or ban a number for reasons outside our control, including customer complaints. We build to Meta's rules and advise on them, but no one can guarantee a number is never restricted.
• AI is not perfect. The assistant can misunderstand. It is built to hand over to a human when unsure.
• Uptime. We aim for continuous service but do not offer a contractual uptime figure, because it would depend on Meta and our providers as much as on us.

Medical boundary

For clinic clients the assistant is built so that it never diagnoses, never prescribes, and never gives clinical advice. It directs anything clinical to the doctor and escalates urgent cases. Clinical responsibility remains entirely with the clinic and its registered practitioners. Nothing the assistant says is medical advice.

The emergency check looks for common emergency words. It cannot recognise every emergency, and the service is not an emergency service.

Data processing

For the personal data of the client's customers, the client is the Data Fiduciary and we are its Data Processor under the Digital Personal Data Protection Act, 2023. These terms are the contract between us for that processing, and we commit to the following.

• Instructions. We process that data only to provide the service described here, on the client's instructions.
• Confidentiality and security. Access is limited to the founder; data is encrypted in transit and at rest; the safeguards are on our security page.
• Sub-processors. Only the providers named on our privacy page. We tell active clients by email before adding one, and a client who objects may cancel.
• Breaches. We tell the client within 24 hours of becoming aware of a breach affecting their data, with what we know, so the client can meet its own duty to inform the Data Protection Board and the people affected.
• Requests. We help the client answer its customers' requests to access, correct or erase their data.
• End of service. On termination the client may ask for an export; we then delete the data within 90 days, except what the law requires us to keep.

Intellectual property

HEONIX AI owns the engine, prompts, code and systems. The client owns their own business content and their customer data. The client gets the right to use the assistant while subscribed. Nothing here transfers ownership of the engine.

Liability

To the extent permitted by law, our total liability under these terms is limited to the fees paid by the client in the three months before the claim. We are not liable for lost profits, lost business or indirect losses. Nothing limits liability that cannot be limited by law.

Ending the agreement

The client may cancel at any time with written notice before the next billing date; service continues to the end of the paid month. We may end the agreement on 30 days' notice, or immediately if the service is used unlawfully, to send spam, or in breach of Meta's policies. On termination the client may request an export of their data before deletion.

Governing law

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction.

Contact and grievance officer

For anything in these terms, including a data request or a complaint, contact the grievance officer directly. Under the DPDP Act you are entitled to a response.