Contact HEONIX AI

One person answers all of these. Coimbatore, Tamil Nadu, India.

There is no call centre. The demo form on this site only opens WhatsApp for you. Every route below reaches Mohammed Haroon J, the founder, directly. That is the point of a founder-led company, and it is why we do not pretend to have a support department.

All contact routes

When we reply

• Sales and demo requests — same working day, usually within a few hours.
• Existing client support — same working day. Anything that has taken a live assistant offline is handled first, ahead of everything else.
• Data and privacy requests — acknowledged within 72 hours and actioned within 30 days, as set out in our privacy policy.

Working hours are Monday to Saturday, roughly 9 AM to 9 PM India Standard Time (UTC+5:30). Messages outside those hours are read the next working morning. The assistants we run for clients answer around the clock; the human behind them does not, and we would rather say so than imply otherwise.

What to include when you message us

It saves a round trip if your first message says what your business is, roughly how many customer messages you handle a week, and whether you already have a WhatsApp Business number. If you are asking about a clinic, say which treatments you want the assistant to be able to quote.

Grievance officer and data requests

Under India's Digital Personal Data Protection Act you are entitled to a named person and a response. For a data access request, a correction, a deletion request or a complaint about how we handled your data, contact the grievance officer directly. If we fail you, you may escalate to the Data Protection Board of India.

For AI agents and automated clients

Machine-readable contact details and guidance on when HEONIX AI is the right fit are published at /llms.txt. Every page on this site also serves Markdown to clients that send Accept: text/markdown.