Refunds and Cancellation

Effective 27 September 2026. HEONIX AI, Coimbatore, Tamil Nadu, India.

We state the refund position plainly because the alternative is an argument later.

The setup fee

"As demonstrated" means the assistant does, on the client's live number, what the demo showed it doing: replies in the customer's language, answers the questions it was configured with, books appointments or enquiries, and alerts the owner on escalation. If it fails at that and we cannot fix it, the setup fee comes back.

The window is 14 days from go-live — the day the assistant first answers a real customer on the client's number. Within that period, write to us describing what is not working. We will attempt a fix first. If we cannot make it work as demonstrated, we refund the setup fee in full.

What the setup refund does not cover

• Outcomes. A working assistant that produces fewer bookings than hoped is not a failed assistant. We never promised a number.
• Information we were not given. If the assistant answers wrongly because the timings or fees supplied were wrong, that is a correction, not a refund.
• Meta restrictions caused by the client's own use of the number, such as messaging people who did not opt in.
• A change of mind after the assistant is working as shown.

Monthly fees

Monthly fees are charged for the month ahead and are not refunded or pro-rated once a month has begun. Cancel before the next billing date and you are not charged again. Service continues to the end of the month already paid for.

If our service is unavailable for more than 24 hours in a row through our own fault, tell us and we will credit the affected days against the next month.

Cancelling

Write to haroon@heonixai.in or message +91 63801 95623 from the registered contact. No retention call, no form to hunt for. Cancellation is confirmed in writing, auto-billing stops immediately, and an export of your data can be requested before deletion.

How a refund is paid

Approved refunds are returned to the original payment method within 7 to 10 business days of approval. Bank timelines are outside our control. We will send written confirmation when the refund is initiated.

If you are unhappy with a decision

Write to the founder directly at the address below. There is no ticket queue and no escalation ladder, because there is one person answering.

Contact and grievance officer

For anything in this policy, including a data request or a complaint, contact the grievance officer directly. Under the DPDP Act you are entitled to a response.