About HEONIX AI

HEONIX AI, Coimbatore, Tamil Nadu, India. A registered MSME.

HEONIX AI builds and operates AI assistants that answer customer messages on WhatsApp and Instagram for two kinds of business: clinics and real-estate firms. The assistant replies in the customer's own language — Tamil, English or Thanglish — answers the questions it has been configured with, books appointments or site visits, and alerts the owner when something needs a human.

Who runs it

HEONIX AI is founder-led. Mohammed Haroon J built the engine, configures each deployment, and answers support messages personally. There is no ticket queue and no account manager, because there is one person doing the work. That is a deliberate limit on how fast we take clients, not a growth stage we are embarrassed about.

What we actually do

• HELIO — the clinic assistant. Books appointments against real clinic timings, answers fees and address questions, recognises returning patients, and escalates anything urgent to the owner.
• ELITE — the real-estate assistant. Replies to every enquiry in seconds, qualifies by budget, area and timeline, shares project details, and books site visits.

Both run on Meta's official WhatsApp Business Cloud API and the Instagram Messaging API — not on unofficial automation tools. Replies are generated with Google's Gemini API. Hosting, AI usage, monitoring and updates are included in the monthly fee.

The medical boundary

For clinic clients the assistant is built so that it never diagnoses, never prescribes and never gives clinical advice. Anything clinical is directed to the doctor and urgent cases are escalated. Clinical responsibility stays entirely with the clinic and its registered practitioners.

What we do not promise

What we do promise is written down and enforceable: the system works as it did in your demo, or the setup fee is refunded within 14 days of go-live. That is set out in full on our refunds and cancellation page.

Company details