# Terms of Service — HEONIX AI

> The terms under which HEONIX AI supplies WhatsApp and Instagram AI assistants to
> businesses. Effective 27 September 2026. Coimbatore, Tamil Nadu, India.

**Canonical URL:** https://heonixai.in/terms

These terms govern the supply of HEONIX AI assistants to a business client. By
paying the setup fee, the client accepts them.

## What the service is

HEONIX AI configures, hosts and operates an AI assistant on the client's WhatsApp
Business number and, where included, Instagram account. The assistant answers
questions, books appointments or site visits, and alerts the client to cases it is
told to escalate. Configuration is done by us from information the client supplies.

## Fees

| Item | Amount |
| --- | --- |
| Setup | ₹24,999, one time, payable before configuration begins |
| Monthly | ₹9,999 per month, covering hosting, AI usage, monitoring and updates |
| Not included | Meta's own per-message charges for template messages, where they apply, and any third-party fees the client contracts directly |

Taxes are extra where applicable. Prices for an existing client will not change
with less than 30 days' written notice.

## Billing, grace and suspension

The monthly fee is charged automatically on the same date each month. If a payment
fails, the client has a grace period of 7 days, during which the assistant keeps
running. If the fee is still unpaid after the grace period, the assistant is
suspended. Suspension is not termination: data is retained, and service resumes on
payment. Accounts suspended for more than 90 days may be closed and the data
deleted.

## Who we are

HEONIX AI is a sole proprietorship of Mohammed Haroon J (“we”), registered as an MSME
(UDYAM-TN-03-0324205). The client accepts these terms by signing our order form or by
paying the setup fee.

## What the client is responsible for

- **A dedicated WhatsApp number.** Where a number is shared with personal use, the client accepts the limitations that follow.
- **Their own Meta account and verification.** Any OTP during setup is entered by the client, never shared with us.
- **Accurate information.** The assistant repeats what it is told. Wrong timings or fees produce wrong answers.
- **Their own regulatory duties** — clinical, professional, advertising and consumer obligations remain the client's.
- **Permission to message.** Customers' opt-in before any business-initiated message is sent, as Meta's policies and the law require.

If a claim against us arises because the client broke one of these duties, the client covers our reasonable costs of it.

## What we do not promise

**No outcome guarantee.** We do not promise a number of patients, leads, bookings
or any revenue figure.

- **Meta controls the channel.** WhatsApp can restrict or ban a number for reasons outside our control. We build to Meta's rules but no one can guarantee a number is never restricted.
- **AI is not perfect.** The assistant can misunderstand. It is built to hand over to a human when unsure.
- **Uptime.** We aim for continuous service but do not offer a contractual uptime figure, because it depends on Meta and our providers as much as on us.

## Medical boundary

For clinic clients the assistant is built so that it never diagnoses, never
prescribes, and never gives clinical advice. Clinical responsibility remains
entirely with the clinic and its registered practitioners. Nothing the assistant
says is medical advice.

The emergency check looks for common emergency words. It cannot recognise every
emergency, and the service is not an emergency service.

## Data processing

For the personal data of the client's customers, the client is the Data Fiduciary and we
are its Data Processor under the Digital Personal Data Protection Act, 2023. These terms
are the contract between us for that processing, and we commit to the following.

- **Instructions.** We process that data only to provide the service described here, on the client's instructions.
- **Confidentiality and security.** Access is limited to the founder; data is encrypted in transit and at rest (https://heonixai.in/security).
- **Sub-processors.** Only the providers named on https://heonixai.in/privacy. We tell active clients by email before adding one, and a client who objects may cancel.
- **Breaches.** We tell the client within 24 hours of becoming aware of a breach affecting their data, so the client can meet its own duty to inform the Data Protection Board and the people affected.
- **Requests.** We help the client answer its customers' requests to access, correct or erase their data.
- **End of service.** On termination the client may ask for an export; we then delete the data within 90 days, except what the law requires us to keep.

## Intellectual property

HEONIX AI owns the engine, prompts, code and systems. The client owns their own
business content and their customer data. The client gets the right to use the
assistant while subscribed.

## Liability

To the extent permitted by law, our total liability under these terms is limited to
the fees paid by the client in the three months before the claim. We are not liable
for lost profits, lost business or indirect losses. Nothing limits liability that
cannot be limited by law.

## Ending the agreement

The client may cancel at any time with written notice before the next billing date;
service continues to the end of the paid month. We may end the agreement on 30
days' notice, or immediately if the service is used unlawfully, to send spam, or in
breach of Meta's policies.

## Governing law

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu
have exclusive jurisdiction.

## Contact and grievance officer

| Field | Value |
| --- | --- |
| Grievance officer | Mohammed Haroon J, Founder |
| Entity | HEONIX AI, a sole proprietorship of Mohammed Haroon J, registered MSME (UDYAM-TN-03-0324205) |
| Email | haroon@heonixai.in |
| Phone | +91 63801 95623 |
| Location | Coimbatore, Tamil Nadu, India |