# Refunds and Cancellation — HEONIX AI

> When the HEONIX AI setup fee is refunded, how monthly billing works, and how to
> cancel. Effective 27 September 2026. Coimbatore, Tamil Nadu, India.

**Canonical URL:** https://heonixai.in/refund

## The setup fee

**If the system does not work as demonstrated, the setup fee is refunded.**

"As demonstrated" means the assistant does, on the client's live number, what the
demo showed it doing: replies in the customer's language, answers the questions it
was configured with, books appointments or enquiries, and alerts the owner on
escalation.

The window is **14 days from go-live** — the day the assistant first answers a real
customer on the client's number. Within that period, write to us describing what is
not working. We will attempt a fix first. If we cannot make it work as
demonstrated, we refund the setup fee in full.

## What the setup refund does not cover

- **Outcomes.** A working assistant that produces fewer bookings than hoped is not a failed assistant. We never promised a number.
- **Information we were not given.** If the assistant answers wrongly because the timings or fees supplied were wrong, that is a correction, not a refund.
- **Meta restrictions** caused by the client's own use of the number.
- **A change of mind** after the assistant is working as shown.

## Monthly fees

Monthly fees are charged for the month ahead and are **not refunded or pro-rated**
once a month has begun. Cancel before the next billing date and you are not charged
again. Service continues to the end of the month already paid for.

If our service is unavailable for more than 24 hours in a row through our own fault, tell
us and we will credit the affected days against the next month.

## Cancelling

Write to haroon@heonixai.in or message +91 63801 95623 from the registered contact.
No retention call, no form to hunt for. Cancellation is confirmed in writing,
auto-billing stops immediately, and an export of your data can be requested before
deletion.

## How a refund is paid

Approved refunds are returned to the original payment method within **7 to 10
business days** of approval. Bank timelines are outside our control. We send
written confirmation when the refund is initiated.

## If you are unhappy with a decision

Write to the founder directly at the address below. There is no ticket queue and no
escalation ladder, because there is one person answering.

## Contact and grievance officer

| Field | Value |
| --- | --- |
| Grievance officer | Mohammed Haroon J, Founder |
| Entity | HEONIX AI, a sole proprietorship of Mohammed Haroon J, registered MSME (UDYAM-TN-03-0324205) |
| Email | haroon@heonixai.in |
| Phone | +91 63801 95623 |
| Location | Coimbatore, Tamil Nadu, India |