# HELIO — WhatsApp AI assistant for clinics

> HELIO is the clinic assistant from HEONIX AI. It answers patients on a clinic's
> WhatsApp and Instagram in Tamil, English or Thanglish, books appointments into
> the clinic's real free slots, and on common emergency words tells the patient to call 108 or go to the
> nearest emergency department, and alerts the clinic,
> and never diagnoses, prescribes or advises on treatment.

**Canonical URL:** https://heonixai.in/healthcare
**Provider:** HEONIX AI, a sole proprietorship of Mohammed Haroon J, registered MSME (UDYAM-TN-03-0324205), Coimbatore, Tamil Nadu, India.

## What HELIO does

- Answers patients in Tamil, English or Thanglish (Tamil typed in English letters), plus Hindi, in seconds, 24/7
- Quotes the clinic's real fees, timings and address
- Books, reschedules and cancels appointments in the clinic's real slots; the database refuses a double booking
- Sends the clinic a WhatsApp alert for every new, moved or cancelled booking
- Checks every incoming message for emergency words before the AI replies, tells the patient to call 108, and alerts the clinic
- Lets the clinic take over any conversation at any time

## The medical line

HELIO never diagnoses, never prescribes and never tells a patient a treatment,
scan or drug is safe for them. Clinical questions go to the doctor. In an emergency the
patient is told to call 108 or go to the nearest emergency department, and the clinic
is alerted. The rules are in the assistant's instructions, and the
ones that matter most, emergencies and treatment-safety answers, are also checked
in code before any reply is sent. Clinical responsibility stays with the clinic.

## How it works

1. **Connect.** We connect the clinic's WhatsApp Business number through Meta's official Cloud API, and Instagram if used.
2. **Configure.** We write HELIO from the doctors' timings, consultation fees, treatments and address. The clinic tests it on a private chat first.
3. **Activate.** HELIO answers patients day and night. The clinic gets alerts for bookings and urgent messages, and a monthly view of what it handled.

## Pricing

| Item | Amount |
| --- | --- |
| Setup (one time) | ₹24,999 |
| Monthly | ₹9,999 |

The monthly fee covers hosting, AI usage, monitoring, updates and founder support.
Meta's per-message charges for template messages, where they apply, are billed at cost.
Taxes extra where applicable. If the system does not work as demonstrated, the
setup fee is refunded within 14 days of go-live: https://heonixai.in/refund

## Frequently asked questions

**Will the AI give my patients medical advice?**
No. HELIO is instructed never to diagnose or prescribe, and treatment-safety answers are also blocked in code. If a patient describes something serious it advises seeing the doctor and alerts the clinic straight away.

**What happens if a patient describes an emergency?**
Every incoming message is checked for emergency words in Tamil, English, Thanglish
and Hindi before the AI is involved. On a match the patient is told to call 108 or
go to the nearest emergency department, and the clinic is alerted. Because the
check runs in code, it still works if the AI provider is down.

**Can patients cancel or reschedule on WhatsApp?**
Yes. Patients can book, cancel, reschedule or check an appointment in their own
words, and the clinic gets a WhatsApp alert for every change.

**What if the AI service goes down, or HELIO is unsure?**
Messages are checked for common emergency words in code before the AI is involved, so an urgent patient is
told to call 108 and the clinic is alerted even if the AI service is down. When HELIO
is unsure it says so, offers to connect the patient to the clinic and alerts it, instead of guessing. Watching the system is part of the monthly fee.

**Can my staff take over a conversation?**
Yes, at any time. Staff step into the chat and HELIO goes quiet while they talk. The
clinic is also alerted whenever a conversation needs a person.

**Where does patient data go?**
Into the HEONIX database, encrypted and kept apart from every other client's data. It is never sold and never used for
another client. The parties it reaches are named on
https://heonixai.in/security and in the privacy policy.

**Which languages does it speak?**
Tamil, English, Thanglish and Hindi, matching the language the patient writes in.

**WhatsApp now has its own AI. Why pay for HEONIX?**
WhatsApp's Business AI is a general assistant that you switch on and keep correct
yourself, and for simple questions it is worth trying. HEONIX is built and run for
clinics and property businesses: set up from real timings, fees and projects,
booking into real free slots (the database refuses a double booking), and alerts
when a person is needed. For clinics, common emergency words are checked in code
before the AI replies and treatment-safety answers are blocked.

**Will my WhatsApp number get banned?**
We build only on Meta's official Cloud API with opt-in messaging and approved
templates. Nobody can promise a number is never restricted.

## Ready to put HELIO to work for your clinic?

Request a HELIO demo:

- **WhatsApp (fastest):** +91 63801 95623 — https://wa.me/916380195623
- **Email:** haroon@heonixai.in

## More

- [Home](https://heonixai.in/)
- [ELITE for real estate](https://heonixai.in/real-estate)
- [Security and AI safety](https://heonixai.in/security)
- [Privacy policy](https://heonixai.in/privacy)
- [Refunds and cancellation](https://heonixai.in/refund)